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Device help

Understand a light, symbol or display message

Record exactly what you see and match it to the guide for your model and version.

Start with the model, not the color

MY135, MY139, YS35 and CN69 should not be treated as one shared indicator system. Match the complete label, including any suffix, to the indicator table in the supplied guide.

A number may be a setting, a time display or a message. A light may describe a state rather than a fault. Do not infer a diagnosis from color or from a code used on another device.

Write down the full observation

  1. What appears

    Copy every character and symbol. Describe the color and whether it stays on, changes or flashes.

  2. When it appears

    Note whether this happens during startup, connection to power, operation or shutdown.

  3. What the device does

    Describe any change in output or sound and whether the device continues running or turns off.

Find the matching guide entry

Look in the sections titled indicators, controls, operation or troubleshooting. Check any conditions printed next to the entry; a description may apply only during charging or in a particular mode.

If the guide entry does not match what you see, do not combine several entries into a guessed explanation. Keep a photo of the relevant page and of the device display for comparison.

Make a useful image or short note

A clear still photo is usually enough for a fixed symbol. If an intermittent pattern is already occurring safely, describe the sequence in words; do not restart a leaking, damaged or overheating device to film it.

Email support@mayluck.care with the complete model, observation and guide page. Support can help locate the correct documented meaning; a display alone does not establish medication delivery or a treatment result.

Keep the useful links

Your model’s support, easy to find.

Get your model’s support page and Mayluck contact details by email. No account needed.

A person, when you need one

Let’s take the next step together.

Your model, a few details, and a clear way to reach us.

Contact support