For Mayluck owners
Purchased your Mayluck on TikTok Shop?
Care for the device you already own. Find your model, work through a product question, or ask about a replacement part.
These are models covered by Mayluck Care. Match your device label; product availability varies by sales channel.
Check the complete model code on your device label, including any letters after the number. A similar appearance does not confirm the model or a part match.
A useful place to start
Guidance for everyday care.
You can read the help pages without an account or an email subscription. If your model is not listed, our team can help you identify it.
Ask a product questionYour original purchase
Keep order help with your TikTok order.
Delivery, cancellations, returns and refunds are handled through the original order in TikTok. You do not need to submit a Mayluck Care form or subscribe to emails to use those options.
Find your original order
Open TikTok using the account you purchased with and find the Mayluck order in your purchase history.
Choose the help you need
Use the order’s contact-seller or help options for delivery questions. For a return or refund, use the options available on that order.
Continue in TikTok
Follow the instructions, available options and deadlines shown for your order. Keep checking the order and seller conversation for updates.
A product-support or parts request here does not open a TikTok return or refund. If a part was missing or damaged when the order arrived, report it through that order before buying a replacement.
Parts & accessories
A part starts with a model match.
Our TikTok Shop currently sells complete devices, with the included items shown in each listing. Individual replacement parts are not sold there. Mayluck Care can help review the part you need.
- Copy the full model code from the device label.
- Tell us which part you need and whether it is missing, worn or damaged.
- Our team will review compatibility and availability before suggesting a next step.
If a compatible part is available for separate purchase, we can explain how to order it from the Mayluck store. Sending this enquiry does not place an order or confirm that a part is in stock.
If your device or a part is faulty, ask support to review the problem before buying a replacement. Get help with a fault or warranty question.
What to check before choosing a partParts & accessories
Need a part for your Mayluck?
Tell us the full model and the part you need. Our team can review the details and email you the next step.
A person, when you need one
Tell us what you’re seeing.
For a device question, share your model and a short description. Your order number is optional.