Product support and parts enquiries
When you submit a support or parts request, Mayluck saves the email, device, purchase and issue details you provide with a request reference. We use them to review your question, confirm your request and follow up. An order reference is optional. We may ask for a label or part photo by email after you receive your reference.
You may optionally add device behavior, when the issue began, care observations and the product name from the original liquid container. We save these details with your request and include them in the staff support email. The customer receipt does not repeat those free-text fields. We do not need prescriptions, doses or medical history.
Support links you ask us to email
If you request model support links, we save your email, selected model, request time and the page where you made the request, then send the links by email. These are links to our support pages, not a replacement for the instructions supplied with your exact device. This one-time request does not subscribe you to marketing.
Optional product and offer emails
You can separately choose to receive emails about Mayluck parts, products and returning-customer offers. The choice starts unchecked and is not required for support. When you choose this option and submit, your subscription starts immediately. We send an email to acknowledge it; you do not need to click a confirmation link.
We record the purpose, consent wording version, subscription and unsubscribe times, and subscription status. A person can have more than one device; selecting a model does not confirm a diagnosis, ownership or part compatibility.
Changing your email choice
Use the unsubscribe link in your subscription email and select Unsubscribe on the email preferences page. Unsubscribing stops optional product and offer emails. It does not prevent replies about a support request you make. You can also email support@mayluck.care with a question about your information or your email choice.
Storage and email delivery
We use Cloudflare to store these requests and email preferences and to send confirmations and requested information. Staff receive support and parts enquiries by email. We also keep delivery status and limited abuse-prevention records; raw IP addresses are not stored in these request records. A saved request can be waiting for its email to send, so keep the reference shown on the page.
Protecting our forms
We use Cloudflare Turnstile to help prevent automated submissions. Cloudflare processes technical signals about your browser and connection for this security check. This check does not subscribe you to emails. See Cloudflare’s privacy policy for more information.
Drafts and information to leave out
Unsubmitted form details are held in the current page, not saved as a browser draft. Closing or reloading may clear them. If a connection problem prevents a confirmation from appearing, the request may still have been saved; retry with the same details.
Please do not include card details, account passwords, prescriptions or detailed medical information. These forms do not upload photos. If a photo helps, reply to the support email with your reference. An email-app link opens a draft that you review and send yourself.
A separate store
Shopping links open mayluck.store. The store handles product availability, checkout and orders under its own terms. We may record the support page and purpose that led to a store link; we do not put your email, order number or issue description in shopping URLs.